- Joined Swasth health drives on the ground before designing a single screen — observed agents, participants and health workers in the field
- Built as a PWA so the app stayed light and accessible on lower-spec devices with inconsistent connectivity
- Designed 9 core screens covering agent login, beneficiary registration, health checks and data submission
The problem
Swasth is a Mumbai-based NGO running free health camps for low-income families — checkups, workshops, and community health drives. Their operations were managed manually: agents recorded data on paper, later transcribed into spreadsheets, losing fidelity and speed at every step.
Build a lightweight digital data collection tool field agents could use on the ground — fast, low-friction, and accessible on basic smartphones.
A Progressive Web App covering the full agent workflow: login, beneficiary look-up, health data entry, and submission. Deployed for community health drives serving 5,000+ members.
Approach
I joined Swasth in the field before designing anything. Watching agents work — the pace, the constraints, the interruptions — revealed that the tool had to be extremely direct: one task per screen, large targets, minimal text. The PWA format kept the app installable on low-end Android devices without a Play Store dependency.